99x99 Responsible Gaming — Play Smart, Stay in Control

1. 18+ Age Restriction

99x99 operates exclusively as an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, place a wager, or access any real-money gaming feature on the platform. This requirement applies to all players across Bangladesh, regardless of location — whether you are in Dhaka, Rajshahi, Barisal, Rangpur, Mymensingh, or anywhere else in the country.

During the registration process, you are required to confirm that you are 18 years of age or older. This declaration is taken seriously. Where we have reason to believe that an account holder may be under 18, we will suspend the account immediately and require documentary proof of age before any further access or withdrawals are permitted. Any winnings accrued by an underage player will be forfeited pending investigation.

We also ask all adult account holders to take responsibility for ensuring that minors in their household do not gain access to their 99x99 account. Use a strong, unique password for your account and never share your login credentials with anyone. See the Protecting Minors section below for further guidance.

2. Safe Play Tools

99x99 has built a suite of responsible gaming tools that are available to every account holder at no cost. These tools are designed to put you firmly in control of your gambling activity and can be activated or adjusted through your account settings at any time. You do not need to speak to support to enable most of these features — they are available instantly from your account dashboard.

The philosophy behind our safe play tools is simple: the best time to set limits is before you need them. We strongly encourage all players — not just those who are experiencing difficulties — to set deposit, loss, and session time limits as a standard part of account setup. Players who use these tools consistently report a more enjoyable and stress-free gaming experience.

All limit changes that reduce your exposure (lowering a deposit cap, shortening a session limit) take effect immediately. Changes that increase your exposure (raising a deposit cap) are subject to a mandatory 48-hour reflection period before they become active. This asymmetry is intentional: we want to make it easy to protect yourself and harder to make impulsive decisions in the heat of the moment.

3. Deposit & Spending Limits

3.1 How Deposit Limits Work

A deposit limit sets a hard ceiling on the total amount of money — in Bangladeshi Taka (BDT) — that you can transfer into your 99x99 account within a given time window. You choose the period (daily, weekly, or monthly) and the maximum amount. For example, you might set a weekly deposit limit of ৳5,000 to ensure that your gambling spend stays within a budget you are comfortable with.

Once a deposit limit is active, the platform will automatically decline any deposit attempt that would cause you to exceed your cap for the relevant period. This happens at the transaction level — even if you use a different payment method (bKash, Nagad, Rocket, Upay, or a Visa or Mastercard card), the combined total is tracked and your limit is enforced across all methods.

3.2 Loss Limits

In addition to deposit limits, you can set a net loss limit — a maximum amount you are willing to lose within a given period. The platform continuously tracks your net wagering result and will suspend your betting access for the remainder of the period if your losses reach the threshold you have defined. This is a particularly useful tool for sports bettors placing wagers on cricket matches such as BPL or T20 World Cup games, where a short losing run can add up quickly.

3.3 Wager Limits

You may also set per-bet stake limits, capping the maximum amount you place on any single wager or spin. This prevents impulsive high-stakes bets placed when emotions are running high — for example, after a losing run or during an exciting live match. Wager limits apply across all game types: slots, live casino tables, sports markets, and any other wagering product available on the platform.

4. Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on the 99x99 platform. It is designed for players who feel that their gambling has moved beyond healthy entertainment and that they need a meaningful break from the platform. Self-exclusion is a serious commitment, and we treat it with the respect it deserves.

4.1 How to Self-Exclude

4.2 Cooling-Off Periods

If you are not ready for a full self-exclusion but feel you need a short break, our cooling-off feature allows you to temporarily suspend your account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. Unlike self-exclusion, a cooling-off period cannot be cancelled early. This is a deliberate design choice: we want it to serve as a genuine pause, not just a speed bump. Once your cooling-off period expires, your account automatically becomes active again unless you request an extension.

5. Recognising Problem Gambling

Problem gambling does not always announce itself clearly. It often develops gradually — what begins as casual entertainment can, over time, become something that causes real harm. Being able to recognise the warning signs — in yourself or in someone you care about — is the first and most important step toward addressing the issue.

The following signs may indicate that gambling has become problematic:

• Spending more money on gambling than you originally planned, or chasing losses by placing bigger bets to try to recover what you have lost.
• Neglecting work, family responsibilities, studies, or personal health in favour of gambling — particularly cricket betting, casino games, or slot sessions that go on longer than intended.
• Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce or stop your gambling activity.
• Borrowing money, selling possessions, or using funds earmarked for essential expenses (rent, food, utilities) in order to fund gambling.
• Hiding gambling activity from family members, friends, or colleagues — lying about how much time or money you are spending on the platform.
• Repeatedly trying and failing to cut back on or stop gambling, despite wanting to do so and being aware that it is causing problems.
• Feeling that gambling is a way to escape from personal problems, stress, depression, or anxiety — rather than as a form of entertainment.
• Experiencing mood swings that are tied to gambling outcomes — feeling euphoric after a win and severely low or hopeless after losses.

If you recognise several of these signs in your own behaviour, please do not wait to seek help. The 99x99 support team is available 24 hours a day and can help you activate the appropriate responsible gaming tools immediately. You can also speak to a trusted family member or friend, or reach out to a professional counselling service.

6. Getting Help & Support

6.1 Contact 99x99 Support

The most immediate step you can take is to speak directly with our support team. Our agents are trained to handle responsible gaming conversations with sensitivity and without judgement. They can help you set limits, activate a cooling-off period, or initiate a self-exclusion — all within a single live chat session. Support is available in English, 24 hours a day, every day of the year, including during Eid, Durga Puja, and public holidays such as Bangladesh's Independence Day (March 26) and Victory Day (December 16).

6.2 Professional Help

If you feel that your gambling difficulties require professional support beyond what a gaming platform can provide, we encourage you to speak with a qualified counsellor or mental health professional. Problem gambling is a recognised condition that responds well to appropriate treatment. Speaking to someone with professional expertise can make a significant difference.

You should not feel ashamed or embarrassed about seeking help. Problem gambling affects people from all walks of life, in every part of Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar. It is a health issue, not a moral failing, and it deserves the same compassionate response as any other health concern.

7. Protecting Minors

99x99 takes the protection of underage individuals extremely seriously. Children and teenagers must not be allowed to access real-money gambling platforms, and it is the shared responsibility of both the platform and adult account holders to ensure this does not happen.

7.1 Your Responsibility as an Account Holder

If you share a device — a smartphone, tablet, or computer — with a minor, you must take active steps to prevent them from accessing your 99x99 account. The following measures are strongly recommended:

• Use a strong, unique password for your 99x99 account that is not easily guessable by a child or teenager.
• Enable device lock screens or biometric authentication so that your device cannot be accessed by others without your authorisation.
• Always log out of your 99x99 account when you have finished playing, rather than leaving the session open.
• Do not save your login credentials in a shared browser or password manager that a minor could access.
• Consider using parental control software on shared devices to block access to gambling websites entirely.

7.2 Reporting Suspected Underage Accounts

If you have reason to believe that a person under 18 years of age has registered or is actively using a 99x99 account, please report this to our support team immediately via live chat. We take all such reports seriously and will investigate promptly. Any account confirmed as belonging to a minor will be permanently closed and all deposits returned.

8. Our Commitment to You

Responsible gaming is not a box-ticking exercise at 99x99 — it is a core part of how we operate. We believe that a sustainable, trustworthy platform is one that actively looks after its players, not one that simply maximises short-term revenue at the expense of player wellbeing.

This commitment shows up in concrete ways: our responsible gaming tools are free, accessible, and effective. Our support team is trained specifically for sensitive conversations. Our systems automatically flag unusual patterns of play — such as rapidly increasing bet sizes or session lengths that extend through the night — so that we can proactively reach out to players who may benefit from a check-in.

We also apply strict limits on the marketing communications we send to players who have shown signs of risky behaviour. If our systems identify that your play patterns have changed significantly, we will reduce or suspend promotional offers to you automatically, regardless of whether you have asked us to do so. We do not want to use marketing to encourage players to gamble beyond their means.

99x99 is built for players across Bangladesh who enjoy cricket betting, live casino, slots, and sports wagering as a leisure activity. We want that experience to remain positive, entertaining, and sustainable for as long as you choose to play with us. The responsible gaming tools and guidelines on this page are here to help you achieve exactly that.